USA network outage

16:50: currently appears to be a network outage affecting parts of the USA datacenter, the DC are aware and are working on the issue

17:30 issue has now been resolved and the datacenter performed an update to there routers to resolve the issue

Planned UPS Maintenance at our Maidenhead Facility

Dear Customer,

Please be aware of the following planned maintenance window for UPS Maintenance at our Maidenhead Facility.

WHAT
In keeping with the manufacturer’s recommendations and the Pulsant planned and preventative maintenance regime, we will be carrying out scheduled UPS maintenance at our Maidenhead Pulsant Facility only.

SERVICE IMPACT
NONE – There will be no planned service impact, this is an advisory note, as there will be reduced UPS resilience whilst the maintenance is being carried out.
Power will remain unaffected to customer racks, but with reduced resiliency during the maintenance period.
However to bring the unit(s) back on line there will be an element of switching that needs to be done hence an “At Risk” notification is being sent out.
The maintenance will be completed by a specialist 3rd party and the UPS units will be fully tested prior to being returned to normal service. Complete power protection will be restored upon completion of the UPS maintenance.

WHY
Pulsant follow a stringent Planned Preventative Maintenance regime. This work forms a major part of this regime.
Pulsant’s specialist UPS contractors will be on site to complete the scheduled maintenance, supervised by the datacentre management team throughout.

WHEN
Work is scheduled to be carried out during the following maintenance window:

Thursday 3rd May 2018 commencing at 22.00 BST and ending by 06.00 BST on Friday 4th May 2018.

The “At Risk” window will be kept to an absolute minimum and the UPS systems will be returned to full resilience at the earliest opportunity.
A completed notification will be sent out once the works have been completed and normal service has resumed.
If you have any questions, please raise a ticket