We are currently experiencing downtime on our VPSOpenVZ1 server in the US.

The datacenter are now looking into this issue, we hope to have this resolved as soon as possible.

Update: Server is backup and running if your VPS is still down please try rebooting then contact support if you still have issues. There was an issue in the UPS which caused the server to go down.

We are currently experiencing downtime on our VPSOpenVZ1 server in the US.

We are looking into this issue and working on resolving it as quickly as possible.

16:36 Server has just returned. We believe this to have been a network issue. We will find out the exact cause and update this asap.

The VPSXen3 keeps rebooting, we believe this to be caused by a RAM issue. We are therefore going to look into the issue at the datacenter and try to resolve the problem. This will cause downtime while the server is powered down and the issue investigated.

17:10 There still appears to be issues, and we are now investigating this further.

17:20 We are going to be running some RAM tests shortly, the server will need to be powered down for this period

18:20 We have confirmed that the RAM is now at fault, we are looking into getting the RAM replaced ASAP please stand by for further updates

19:51 We have nearly finished diagnostics on our RAM sticks, so far we have found 1 faulty stick. We will replace all faulty sticks when all sticks have been tested. We hope to have this resolved very soon.

21:08 Server is now back up and running, all VPS should have booted a while ago. If you are still having problems, please open a support ticket asap.

This maintenance has been completed – If you are having problems with your VPS, please submit a ticket.

23:15 GMT: All VPS are up and pinging. All maintenance to this node has now been completed.

23:07 GMT: We’re still going through all VPS one by one to reboot them. This should be completed soon.

22:38 GMT: Once all VPS have booted, we will need to reboot each one individually for DNS server changes to take effect.

22:36 GMT: Server now responding to ping again – All VPS being booted.

22:30 GMT: Server going down for a reboot now.

22:28 GMT: Everything is ready for a reboot, this will happen in 2 minutes time.

10/05/2010: This has been rescheduled for Tuesday 11th May 2010 at 10.30PM GMT.

20:26 GMT: This is no longer required just at the moment, so has been cancelled.

VPSXen6 will be undergoing a kernel and Xen update and then a reboot.

This will begin on Saturday 8th May 2010 at 8PM GMT.

We expect that downtime will be minimal and for the reboot only.

23:41 GMT – Everything is still stable at the moment. It appears that it may have been a small DOS attack within the rack. We are going to continue to monitor this and will update you if there is any further packet loss.

23:12 GMT – This appears to be intermittent and therefore proving hard to diagnose. At the time of writing this there is no packet loss, we are continuing to monitor this and are still working with the datacentre.

23:05 GMT – VPSXen7 also being effected by this. We assume a networking issue and are working with the datacentre to resolve this.

22:59 GMT – We are currently experiencing packet loss on VPSXen4 and are looking into this.

Our UK datacentre have informed us that they will be performing maintenance to their power distrution board “E” in the BSQ1 building. Some of our servers are located in this building so we are notifying you of this warning just incase the power is taken down during this maintenance period.

Please view the email from the datacentre below:

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Please be informed that our Electrician will be performing maintenance on our power distribution board “E” in operation in BSQ1. In order to complete this maintenance it will be necessary to access the internal circuitry for approximately 6 hours or less.

The above work in BSQ1 will be serviced between 9:00 GMT and 15:00 GMT on 12th May 2010. The power feed from this board may be ‘at risk’ during this period of time.

We will issue an all clear once this work has been completed.

This is the new network status blog for GBServers, GBHN, TheSRV and GBClients.

We will now post any network maintenance & downtime here along with real time updates.